MaxWater

Modular. Transparent. Yours.

MaxWater is Veriland's modular platform for water utility operations, built on Microsoft Dynamics 365 and Azure. It provides six independent modules — each addressing a specific operational domain — that can be adopted individually or together.

Every module comes with pre-built data models, process flows, Azure integrations, Power BI dashboards, and documentation specific to UK water utilities. But MaxWater is not a black box. It is Dynamics 365 and Azure, configured and extended for water — fully documented, fully portable, and entirely yours to own.

See MaxWater in action — A Day in the Life →

Meter-to-Cash

End-to-end revenue management from meter reading to cash collection, built for the complexity of UK water billing.

• Meter Data Ingestion — Automated import from AMR/AMI smart meters and manual reads, with validation and estimation algorithms for gap-filling.
• Tariff Engine — Configurable tariff structures supporting measured, unmeasured, wholesale, and non-household charges aligned to Ofwat-approved charging schemes.
• Bill Generation — Automated bill runs with exception handling, bill validation, and customer communication templates.
• Payment & Collections — Direct debit management, payment matching, instalment plans, debt recovery workflows, and write-off governance.
• Revenue Assurance — Unbilled property identification, void property management, meter accuracy monitoring, and revenue leakage detection.
• Customer Self-Service — Portal integration via MaxPortal for meter reads, bill viewing, payment plans, and account management.

Asset Lifecycle Management

Centralised management of every asset in your network — from pipe sections and pumping stations to treatment works and reservoirs.

• Asset Register — Hierarchical asset register with location, condition, criticality, design life, and maintenance history for every network asset.
• Condition Monitoring — Condition-based and time-based maintenance triggers integrated with IoT telemetry and inspection data.
• Planned Preventive Maintenance — Automated scheduling of routine maintenance tasks with resource allocation and compliance tracking.
• Deterioration Modelling — Statistical deterioration curves to forecast replacement timing and optimise capital investment planning.
• ISO 55001 Alignment — Process templates and audit trails supporting ISO 55001 asset management system certification.
• GIS Integration — Map-based asset visualisation linking D365 asset records with GIS geometry for spatial analysis and field navigation.

SCADA & IoT Integration

Bridge the gap between operational technology and enterprise systems with real-time telemetry processing on Azure.

• Azure IoT Hub — Secure, bidirectional ingestion of telemetry from smart meters, pressure sensors, flow monitors, water quality probes, and SCADA RTUs.
• Protocol Support — MQTT, OPC-UA, Modbus, and REST API connectors for compatibility with all major SCADA vendors and PLCs.
• Real-Time Alerting — Threshold-based and anomaly detection alerts routed to D365 for automatic work order generation or control room notification.
• Predictive Analytics — Machine learning models on Azure ML for pump failure prediction, burst detection, and demand forecasting.
• Digital Twin Foundations — Azure Digital Twins integration for network modelling, simulation, and what-if scenario analysis.
• Data Lake — Historical telemetry stored in Azure Data Lake / Fabric for long-term trend analysis, regulatory reporting, and AI model training.

Field Service & Work Orders

Optimise your field workforce with intelligent scheduling, mobile-first tools, and end-to-end work order management.

• Intelligent Scheduling — Resource Scheduling Optimisation (RSO) to match the right engineer, with the right skills and equipment, to the right job — minimising travel time.
• Mobile Offline App — Full work order lifecycle on mobile devices that work offline in remote locations. Sync automatically when connectivity returns.
• Work Order Lifecycle — Create, assign, schedule, execute, and close work orders with full audit trail, photo capture, and digital signatures.
• GIS & Route Optimisation — Map-based dispatching with route optimisation, hazard overlays, and live location tracking.
• SLA & Performance Tracking — Response time monitoring, first-time fix rates, and SLA compliance dashboards for operational and regulatory reporting.
• H&S Integration — Risk assessments, permit-to-work workflows, confined-space protocols, and RIDDOR reporting embedded in the field workflow.

Regulatory Reporting (Ofwat)

Automated, auditable regulatory reporting aligned to Ofwat performance frameworks and PR24 requirements.

• Performance Commitments — Real-time tracking of all Ofwat performance commitments with traffic-light dashboards and trend analysis.
• C-MeX & D-MeX — Customer and developer experience metric tracking integrated with customer service and planning data.
• Outcome Delivery Incentives — Automated calculation of ODI rewards and penalties based on live operational data.
• PR24 Business Plan Data — Structured data outputs aligned to Ofwat's PR24 data tables for price review submissions.
• Annual Performance Report — Automated generation of APR data packs with drill-down evidence trails for assurance and audit.
• DWI & EA Reporting — Water quality event reporting and environmental permit compliance data feeds.

Capital Project Governance

Manage multi-year AMP capital programmes with structured governance, auditability, and real-time budget visibility.

• AMP Programme Tracking — Portfolio-level view of all capital schemes, aligned to regulatory price control periods with totex categorisation.
• Budget vs. Actual — Real-time expenditure tracking against approved budgets, with variance analysis by scheme, programme, and regulatory category.
• Gateway Governance — Configurable stage-gate processes for project approval, design review, construction, and commissioning.
• Investment Prioritisation — Risk-based scoring and optimisation tools to prioritise capital schemes against service outcomes and regulatory targets.
• Contractor & Procurement — Framework contract management, work package allocation, contractor performance tracking, and payment certification.
• Regulatory Alignment — Capital programme data structured for Ofwat cost assessment models and PR24 enhancement case submissions.

Architecture & Technology

MaxWater is not a separate product — it is Dynamics 365 and Azure, configured and extended using standard Microsoft patterns. Here is what sits underneath:

How We Deliver MaxWater

Why Water Utilities Choose Veriland

• Water sector specialists — Our team includes professionals with direct utility industry experience, combined with deep Microsoft Dynamics 365 and Azure expertise.
• Modular, not monolithic — Start small, prove value, scale incrementally. No big-bang risk, no all-or-nothing commitment.
• Radical transparency — Full documentation, no proprietary middleware, no lock-in. We publish our Code of Practice and share our governance frameworks openly.
• ISO 27001:2022 certified — Information security management accredited to the latest standard — essential for critical national infrastructure operators.
• Microsoft Alumni-led — Founded and led by a former Microsoft Solution Architect (Blue Badge) with deep platform knowledge and Microsoft ecosystem relationships.
• Long-term partnership — Most of our utility clients retain us on managed services. We are invested in your success beyond go-live.

Frequently Asked Questions