Mobile workforce management, intelligent scheduling, and asset management. Online and offline.
Field service organisations rely on their mobile workforce to deliver maintenance, inspections, installations, and repairs across dispersed sites. The challenges are significant: complex scheduling across technician skills and locations, managing work orders from creation to completion, tracking thousands of assets, maintaining operations in areas with no connectivity, and meeting compliance requirements.
Microsoft Dynamics 365 Field Service combined with MaxWAM provides a comprehensive platform for field service management. From intelligent scheduling and dispatch to offline-capable mobile apps, digital inspections, and asset lifecycle management. Veriland specialises in deploying offline-capable field service solutions that keep your engineers productive regardless of connectivity.
Balancing technician skills, locations, availability, travel time, and SLA commitments across a mobile workforce.
Paper-based or disconnected work order processes leading to delays, errors, and lack of visibility.
Managing thousands of assets across multiple sites with incomplete records and no centralised register.
Field workers operating in areas with no connectivity unable to access job details, asset history, or complete digital forms.
Health and safety inspections, regulatory compliance checks, and certification tracking relying on paper-based processes.
Low first-time fix rates caused by lack of asset history, incorrect parts, and insufficient diagnostic information.
Scheduling, dispatch, work orders, and mobile workforce management.
Finance, purchasing, inventory, and back-office operations.
Custom apps, workflows, and reporting for field operations.
IoT data ingestion, asset analytics, and predictive maintenance.
“MaxWAM transformed how our field engineers work. They complete inspections and work orders on their tablets even in underground environments with no signal. When they surface, everything syncs automatically.”
Head of Operations, Head of Operations at UK Facilities Management Company
D365 Field Service is Microsoft's field service platform with scheduling, dispatch, and work orders. MaxWAM is Veriland's ISV product that extends D365 with offline-first mobile asset management, AI-powered diagnosis, and configurable inspections. They work together or independently.
MaxWAM is designed offline-first and works fully without connectivity. D365 Field Service's mobile app also supports offline mode with data sync when connectivity is restored.
Yes. D365 Field Service includes Resource Scheduling Optimization (RSO) which uses AI to schedule jobs based on skills, location, priority, travel time, and SLA. It can reduce travel time by up to 20% and increase daily job completion.
You define maintenance plans based on time intervals, condition triggers, or usage thresholds. D365 and MaxWAM automatically generate work orders when maintenance is due, assign them to qualified technicians, and track completion.
Yes. D365 and MaxWAM track spare parts inventory across warehouses, vans, and job sites. Technicians can check parts availability, issue stock, and request replenishment from their mobile device.
MaxWAM includes a configurable inspection template builder. You define inspection questions, scoring, and compliance thresholds. Field workers complete inspections on their mobile device with photo capture and digital signatures.
A D365 Field Service implementation typically takes 6-10 weeks. Adding MaxWAM for offline asset management adds 2-4 weeks. Combined implementations including Business Central for finance are usually 10-14 weeks.
Yes. Veriland integrates D365 Field Service and MaxWAM with existing systems using Azure Integration Services. We can also migrate historical job and asset data from your legacy system.
Book a discovery call to discuss how Dynamics 365 and MaxWAM can transform your field operations.
Or call us directly: 01625 569 777
